Maxim Athletic Terms and Conditions
DELIVERY TERMS
- United States...
- European Union...
- World Orders... (non US and EU orders)
Our money back guarantee is ONLY valid if uniforms are not delivered in time for game day and is not valid for on orders with APO address because we do not have control of how long it may take for the items to be delivered.
RUSH ORDERS
We have the ability to deliver full custom uniforms in less than a week. Our manufacturing department is committed and willing to work over time in order to hit your rush order dates. Because we incur additional costs rush orders may carry a rush fee. Our standard rush fees can be found below. Rush fees may be reduced or eliminated in some cases as manufacturing capacity allows. In the event Next Day Air or other expedited shipping methods are needed to hit your required date, you will be required to pay this cost in addition to the rush fee. The rush fee only covers our added costs of production.
1-4 Days - 100%
5-7 Days - 50%
8-14 Days - 30%
15-21 Days - 20%
22-28 Days - 10%
SPEC. ORDER STYLES AND COLORS
Ask for quote and delivery terms at info@maximathletic.com when ordering special styles and colors.
A one-time setup charge may apply on custom lettering, numbering and logos. Please send all custom artwork via e-mail to info@maximathletic.com in Corel Draw or Adobe Illustrator format.
FREE SAMPLES
There is a $20 fee for samples but the customer receives a $20 credit for his order. A return shipping label is included.
ORDERING INSTRUCTIONS
- Fill out the order form and send it to us via our secure web server or call us toll free at 1 888–214–2292 or 650 691-4466.
- After we confirm all the details of your order we will collect a 50% deposit* on all Non-PO orders.
- Approximately 1 week before your order is complete and ready to ship we will automatically collect the second half of the payment. If paying by check please send 2nd payment within 3 weeks from when you placed your order.
- You will receive your order via UPS Ground.
- Fill-in orders: when a team reorders uniforms, 12+ pricing will be applied.
NO ORDERS WILL BE SHIPPED UNTIL THE INVOICE IS PAID IN FULL.
*Notes:
a) All orders of $500 or less must be paid in full before we will start production.
b) All cap only orders and pants only orders must be paid in full before we will start production.
c) 50% off guarantee only valid if order is paid in full upon placing order.
d) 50% off guarantee applies if game day is missed.
CHANGING AN ORDER
Changes to an order that has already been confirmed by the customer, or was placed with no confirmation needed, will be subject to a $25 administration fee. Additionally, customers will be charged for the labor and material costs of any changes that are made.
CANCELING AN ORDER
Cancellation fees will vary depending on the status and size of the order. If a cancellation is received 24 hours after the ready to process has been sent out a 15% minimum fee will apply*. In case of a cancellation request is received after 24 hours from the ready to process being sent out there will be a minimum of 35% re-stocking fee*. * On orders under $500 dollars the minimum cancellation fee will be of $50 dollars after the Ready to processes has been sent out.
