RUSH ORDERS
Average order turnaround time is 25 business days. We do have options for rush delivery on specific products and can work to find an option for you.
SPEC. ORDER STYLES AND COLORS
Ask for quote and delivery terms at sales@maximathletic.com when ordering special styles and colors.
CUSTOM LETTERING AND LOGOS
A one-time setup charge may apply on custom lettering, numbering and logos. Please send all custom artwork via e-mail to sales@maximathletic.com in Corel Draw or Adobe Illustrator format.
ORDERING POLICIES
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Average order turnaround time is 25 business days.
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Payment Options- Credit Card, Debit Card, Check, Bank Wire, E-check.
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Any changes requested after order confirmation has been received, are subject to a $25 fee.
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Order balance must be paid in full before we will ship any order.
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Estimated delivery date only applies to Maxim branded jerseys, pants, shorts, and shirts.
NO ORDERS WILL BE SHIPPED UNTIL THE INVOICE IS PAID IN FULL.
CHANGING AN ORDER
Changes to an order that has already been confirmed by the customer, or was placed with no confirmation needed, will be subject to a $25 administration fee. Additionally, customers will be charged for the labor and material costs of any changes that are made.
CANCELING AN ORDER
An order is started as soon as a payment is made unless there is a PO or prior agreement with an account manager. If an order is asked to be cancelled there will be a cancellation fee which is enforced to recoup our expenses (printing, fabrics, designs, labor, etc). Below is fee structure based on time that has passed:
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3-7 days after order confirmed 50%
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7+ days after order confirmed 80%
PAYMENT DETAILS
Credit Cards
Credit card payments are the fastest and easiest way to pay. We accept MasterCard, VISA and American Express credit cards only.
Checks
We accept checks drawn on U.S. bank accounts only. All returned checks will incur a $25 processing fee.
Bank Wires
Customers must pay any wire fees charged by their bank. Processing or shipping your order takes place after we receive a wire confirmation via fax. There is a $25 service charge for bank wires on orders under $500.
BANK WIRE INFORMATION
Call or e-mail us for bank wire information.
Purchase Orders (schools only)
We must have a copy of the PO and coach's guarantee form before we can start production. We must have the originals before we can ship.
PRICING TERMS
Any products ordered under a Promotional price expire 90 days after original order is placed. All fill-in orders will honor the pricing during that 90 day period. Year over Year prices are subject to change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported materials and raw goods.
RETURNS & EXCHANGES
UE SPORTS does not offer returns on any custom order. Each order is produced to order for the team, customer, organization.
INTERNATIONAL ORDERS
Orders be shipped from the United States to countries outside the United States may incur import duties (taxes). It is our customer's responsibility to understand the tax consequences of importation. Maxim Athletic will not be held accountable for any such charges. To find out what taxes may apply in your country please contact your local customs office.
WASHING INSTRUCTIONS
Step 1: Look for stains that may need to be pre-treated. A safe method to remove a stain is cold water and soap. Wet the stain and scrub by hand. There are also many stain removers on the market. Use these according to the directions.
Step 2: Wash your dark colors and light colors separately. Your dark colors may fade and the color will transfer to the light colors.
Step 3: Cold water is a safe temperature to wash your uniform in. There are many detergents specially made for a cold water wash.
Step 4: Remove your uniform immediately after the last rinse cycle. This will help to prevent wrinkles setting into the fabric if the uniform actually starts to dry inside the washer.
Step 5: Lay the uniform flat and with your hands, press out the wrinkles. You may notice puckering around the stitching. Using both hands, hold opposite ends and give a gentle tug.
Step 6: Lay flat to dry on a line. A padded hanger will also work to dry but pay attention to the shoulders and make necessary adjustments. The shirt will conform to shape of the hanger as it dries this could cause unwanted bumps in the material.